Veke ensures that customers receive their products at home in new condition and according to the agreement.
Common complaint situations:
Transport damage
Manufacturing defects
Product is damaged, defective, or missing parts
Poor product quality
Wrong product
Product information does not match reality
Incorrect information provided at the point of sale
Customers should report product issues either using the complaint form or by email at reklamaatio@veke.fi.
The complaint form can be found on Veke’s website under Complaints.
Please fill out the form carefully so that we can process your complaint as efficiently as possible. Complaints are primarily handled in writing, which helps minimize misunderstandings and ensures proper documentation of the complaint. Please also attach photos of the issue.
If you have any questions about complaints or need further information, you can contact our customer service team.