Support

Order

• I would like to make an extra purchase, what should I do?
• I would like to order products for my company, what should I do?

Reclamation

• I got a defective product, what should I do?

Payment

• Why I haven't received a campaign code by email?
• Why my campaign code isn't working at check-out?
• Why I cannot use my gift card in checkout?
• When will I receive my invoice?

Product returns

• Product didn't meet my expectations, can I exchange it?
• Why the full amount wasn't refunded?
• I ordered wrong hand facing sofa. How can I exchange the sofa?
• Why I haven't got refund from return?
• I want to return my order, what should I do?

Delivery

• From where I can follow my order?
• I just placed an order, when can I pick it up from Veke store/ pick-up point?
• When I need to pick-up my order from store/pick-up point?
• Can I make an order but ask my order to be delivered at a later date?
• My order is already on it's way to my old address. How do i get delivery to another address?
• Is there a possibility to order recycling service for my old furniture when I buy new one?

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